Refund policy

Every Lumin frame is inspected and packed before it leaves us.

We accept returns where a frame arrives damaged, defective, or is the wrong artwork. We do not accept change-of-mind returns.

How to raise a request
Email dhimantanish2531@gmail.com within 7 days of delivery with your order number and photos of the frame and its packaging.

What happens next
• If we confirm the issue, we arrange and pay for the return pickup. There is no return shipping cost to you.
• Once the frame reaches us and is inspected, we send a replacement of the same artwork.
• If we cannot replace it, we refund the full amount to your original payment method. Your bank or card issuer may take additional time to show the credit.

Not covered
• Damage from dropping, mishandling, or use after delivery
• Use with an incompatible or faulty USB power source
• Normal variation in wood grain, print tone, and finish